*General Terms & Conditions
ColibriTribu
*(for more detailed descriptions of Terms & Conditions put the cursor on top of the Menue’s Bar “Terms and Conditions”)
Products & Pricing
*We sell handmade artisan jewelry.
*All prices are listed in EUR (€) and include VAT (if applicable).
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We reserve the right to change product prices, descriptions, or availability at any time.
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The images shown are for illustrative purposes — slight variations may occur as items are handmade.
Shipping & Delivery
We ship to most EU countries and internationally.
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EU deliveries: 3–7 business days
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International deliveries: 7–14 business days
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Shipping costs are displayed at checkout.
We are not responsible for delays caused by customs, couriers, or unforeseen circumstances.
Orders
By placing an order on this website, you confirm that you are legally capable of entering into a binding contract and that all information you provide (name, shipping address, payment details) is accurate, complete, and up to date.
Order Changes
If you need to modify or cancel your order (such as changing the size, color, or shipping address), please contact us as soon as possible at shopcolibritribu@gmail.com. We can only guarantee changes if your order has not yet entered production or been shipped.
Returns & Right of Withdrawal (EU law)
As an EU customer, you have the right to cancel your purchase within 14 days of receiving the item, without giving any reason.
To return an item:
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Contact us within 14 days of delivery.
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Return it unused, in original packaging, within 14 days of your return request.
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Custom or personalized items are non-returnable, unless defective.
Refunds will be issued within 14 days of receiving the returned goods.
Faulty or Damaged Items:
If your item is defective or arrives damaged, contact us within 48 hours of delivery with photos.
We will offer a replacement, repair, or full refund.
Payments
We accept secure payments via:
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Credit/Debit Card
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PayPal
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Stripe (or other trusted processors)
Your payment information is processed securely and not stored on our servers.
Privacy & Data Protection GDPR
We comply with the General Data Protection Regulation (GDPR).
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Your personal data is collected only to process your order and provide customer support.
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We never sell or share your data without consent.
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You can access, correct, or delete your data anytime.
See our full [Privacy Policy] for details.
Intellectual Property
All content on this website — including text, images, logos, and product designs — is the property of [Your Business Name] and may not be copied or used without written permission.
Aplicable Law & Disputes
These terms are governed by the laws of [Your Country, e.g., Spain or France], in accordance with EU consumer regulations.
Disputes may be resolved through:
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Direct negotiation (recommended)
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The European Online Dispute Resolution (ODR) platform:
https://ec.europa.eu/consumers/odr
