​Where We Ship From

All orders are shipped from our studio in France or Spain.

​

Shipping Destinations & Delivery Times

France (Domestic)

• Delivery time: 2–4 business days

• Shipping cost: €4.90 (flat rate) — Free shipping on orders over €70

European Union & EEA

• Delivery time: 4–8 business days

• Shipping cost: €8.90 (flat rate) — Free shipping on orders over €100

United Kingdom & Switzerland

• Delivery time: 5–10 business days

• Shipping cost: €10.90 (flat rate)

• Please note: orders to the UK and Switzerland may be subject to customs duties, import taxes, or handling fees charged by the destination country. These charges are the responsibility of the customer and are not included in our shipping fees.

Rest of the World (International)

• Delivery time: 7–15 business days

• Shipping cost: €14.90 (flat rate) — Free shipping on orders over €150

• International orders may be subject to customs duties and import taxes imposed by the destination country. Colibri Tribu is not responsible for these charges, and we recommend checking with your local customs office before ordering.

Delivery times are estimates and begin from the date of dispatch, not the date of order. Handmade pieces may require 1–3 additional business days for preparation before shipping — you will be notified of your estimated dispatch date after checkout.

Order Processing

Each piece is handmade to order or carefully hand-selected from our current stock. Please allow 1–3 business days for order preparation before dispatch. During high-demand periods (holidays, new collection launches) processing may take slightly longer — we will always notify you if there is a delay.

Tracking

All orders are shipped with a tracking number, which will be sent to your email once your order has been dispatched. You can use this number to follow your package's journey.

Lost or Delayed Packages

If your order has not arrived within the estimated delivery window, please contact us at shopcolibritribu@gmail.com with your order number, and we will investigate with the carrier. Colibri Tribu is not liable for delays caused by customs processing, incorrect shipping addresses provided by the customer, or events beyond our control (strikes, extreme weather, etc.).

Incorrect Address

Please double-check your shipping address at checkout. Colibri Tribu is not responsible for packages that are lost or returned due to an incorrect or incomplete address provided by the customer. If a package is returned to us for this reason, we will contact you to arrange reshipment, and additional shipping costs may apply.

​

RETURN & WITHDRAWAL POLICY

Your Right of Withdrawal (EU Consumers)

In accordance with EU consumer protection law (Directive 2011/83/EU), if you are a consumer located in the European Union, you have the right to withdraw from your purchase within 14 calendar days from the day you (or a third party you designate) receive the goods, without giving any reason.

To exercise this right, you must inform us of your decision to withdraw before the 14-day period expires, by emailing shopcolibritribu@gmail.com with your order number and a clear statement that you wish to withdraw from the contract.

Once you have notified us, you have a further 14 calendar days to return the item to us.

Returns for Customers Outside the EU

For customers outside the European Union, we offer a 14-day return policy from the date of delivery under the same conditions described below, as a matter of company policy (this is offered voluntarily and is not a statutory requirement outside the EU).

Condition of Returned Items

To be eligible for a return, items must be:

• Unused, unworn, and in the same condition that you received them

• In their original packaging

• Accompanied by proof of purchase (order confirmation or receipt)

Because each piece is handmade and often one-of-a-kind, please inspect your item carefully upon arrival. Items that show signs of wear, damage, or alteration cannot be accepted for return.

Non-Returnable Items

For hygiene reasons, the following items cannot be returned unless faulty:

• Earrings (pierced jewellery)

Custom-made or personalised pieces made specifically to your request are also excluded from the right of withdrawal, in accordance with Article L221-28 of the French Consumer Code and EU Directive 2011/83/EU (Art. 16), which exclude goods made to the consumer's specifications.

Return Shipping Costs

Unless the item is faulty, damaged, or incorrect, the customer is responsible for the cost of return shipping. We recommend using a tracked shipping method, as Colibri Tribu is not responsible for return packages lost in transit.

Refunds

Once we receive and inspect your returned item, we will notify you by email whether your refund has been approved. If approved, your refund will be processed to your original payment method within 14 business days. Original shipping costs are non-refundable, except in the case of a faulty or incorrect item.

Faulty, Damaged, or Incorrect Items

If you receive an item that is defective, damaged in transit, or different from what you ordered, please contact us within 48 hours of delivery at shopcolibritribu@gmail.com with your order number and photos of the item. We will arrange a full refund or replacement at no additional cost to you, including return shipping.

Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item for a different size, colour, or design, please return the original item following the process above and place a new order.

How to Start a Return

1. Email shopcolibritribu@gmail.com with your order number and reason for return within 14 days of delivery

2. We will confirm your return and provide the return address

3. Pack the item securely in its original packaging

4. Ship the item back using a tracked service

5. Once received and inspected, we will process your refund within 14 business days

This policy complies with EU Directive 2011/83/EU on consumer rights and the French Consumer Code. For any questions about your order, shipping, or a return, please contact us at shopcolibritribu@gmail.com or +33 780303588.